The aim of this seminar is to give an in-depth analysis on how to develop long-term relationships in order to create customer loyalty and is particularly useful for staff with direct continuous contact with customers.

Participants will identify the steps in a relationship-selling process, understand the importance of entering a partnership with their clients, and learn how to apply this information to real-life situations.

They will learn how to develop effective communication skills, including techniques on conducting efficient telephone conversations, active listening and body language.