Employee and Employers Seminars

Efficient Telephone Conversations

The aim of this seminar for staff with direct continuous contact with customers is to give an in-depth analysis on how to develop good customer relationships.Participants will identify the steps in a relationship-selling process, understand the importance of entering a partnership with their customers/clients, and learn how to apply this information to real-life situations.They will learn how to develop effective communication skills, including techniques on conducting efficient telephone conversations, active listening and body language.

Team-building workshops

Participants learn the key principles and specific actions required to develop solid relationships and how to establish strategies for forming a great team.Through highly interactive workshops, group activities and simulation games that reflect real-world situations practiced in a safe, non-threatening context, participants will learn how to apply their newly-learned team skills, concepts and insights to their jobs.

Relational Sales Seminars

The aim of this seminar is to give an in-depth analysis on how to develop long-term relationships in order to create customer loyalty and is particularly useful for staff with direct continuous contact with customers.Participants will identify the steps in a relationship-selling process, understand the importance of entering a partnership with their clients, and learn how to apply this information to real-life situations.They will learn how to develop effective communication skills, including techniques on conducting efficient telephone conversations, active listening and body language.

Anger Management seminars

Our anger management seminar shows participants how to behave in a confident and assertive manner so as to resolve issues judiciously.The insights they will gain will enable them to minimise conflict in the workplace, increase cooperation and ultimately improve productivity.