Efficient Telephone Conversations
<blockquote>The aim of this seminar for staff with direct continuous contact with customers is to give an in-depth analysis on how to develop good customer relationships….</blockquote>
Participants learn the key principles and specific actions required to develop solid relationships and how to establish strategies for forming a great team.
The aim of this seminar is to give an in-depth analysis on how to develop long-term relationships in order to create customer loyalty and is particularly useful for staff with direct continuous contact with customers.
Our anger management seminar shows participants how to behave in a confident and assertive manner so as to resolve issues judiciously.